Q&A

As soon as your order is picked up by the carrier, you will receive an email containing a tracking link allowing you to track your package in real time.

Delivery in mainland France is free of charge. For other destinations, shipping costs vary depending on the address and are indicated before the order is confirmed. Delivery times are 2 to 5 business days for Europe and 5 to 10 days for the United States, with 2 days for warehouse preparation.

We currently deliver to:

France (excluding overseas departments and territories), United States of America, Switzerland, Italy, Spain, Germany, Belgium, Austria, Croatia, Estonia, Finland, Greece, Ireland, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Sweden, Norway, Denmark, Poland, Romania, Czech Republic, Bulgaria, and Hungary.

If you are not satisfied with your order, you have 14 days from receipt to return your products to us. They must be intact, unopened, and in their original packaging.

Contact our Customer Service at info@laboratoires-botanique avancee.com for return instructions. You are responsible for the return shipping costs, unless the error was on our part.

Check your tracking email to confirm the delivery status. If your package is marked as shipped but not received, contact our Customer Service at info@laboratoires-botanique-avancee.com with your order number so that we can take action quickly.

This can happen if the address provided is incorrect or incomplete. Contact our Customer Service at info@laboratoires-botanique-avancee.com with your order number to arrange for your package to be reshipped.

Our experts recommend first determining your skin type (normal, dry, combination, oily, sensitive) and then selecting products that target your specific needs: hydration, firmness, radiance, or anti-aging. You can consult our diagnostic guide on the website or contact our Customer Service for personalized advice.

Yes, their effectiveness has been demonstrated by clinical tests (instrumental, scoring, self-assessment) and on innovative models similar to human skin (ex vivo testing). Learn more

An exclusive active ingredient in Botanique Avancée skincare products, NEO-REGEN created in collaboration with Dr. Jean-Marc Lemaitre, a pioneer in the field of longevity.

NEO-REGEN the power of lily and peony stem cells with Baulieu water Baulieu regenerative efficacy on three levels: molecular, cellular, and tissue.

Effectiveness: it modulates 136 genes involved in skin aging.

Extract from the results: Reduction in the expression of the SMAD3 gene limits fibrosis and promotes tissue remodeling.

Reduction in the expression of the SERPINA3 gene limits inflammation and improves the molecular environment.

Store in a dry place away from light. The optimal shelf life after opening is indicated on the packaging (symbol of an open jar with the duration in months). To ensure the effectiveness and freshness of the active ingredients, avoid extreme temperatures and use the products within the recommended time frame once opened.
For your information: Unopened LBA products have a minimum shelf life (expiration date) of more than 30 months.

Our products are designed and manufactured in France.

Yes, certain ranges are available as refills, for sustainable and eco-friendly use.

Apply products from lightest to richest: lotion → serum → cream → eye cream.

Yes, our products are clinically tested and suitable for sensitive skin.

Our products are compatible, but we recommend consulting your doctor before use, especially for treatments containing powerful active ingredients.

Contact our Customer Service by email at info@laboratoires-botanique-avancee.com with a description of the reaction.

Our team will guide you in making your skincare routine safer and will offer you a suitable solution.

No, they are tested on innovative biological models that closely resemble human cells. These methods ensure reliable scientific evaluation while respecting ethical principles by avoiding animal testing.

Yes, our products have a subtle and pleasant fragrance, derived from high-quality ingredients.

Simply unclip the refill and clip on the new one in the same way. Your product is immediately ready for use.

When placing your order, you can select a subscription, available for most of our products. You choose the frequency that suits you and can change this frequency or postpone your deliveries at any time.

Each order is shipped automatically according to your preferences, and you will receive an email before each shipment to adjust the address or pause the subscription. Standard delivery is free on all scheduled orders.

You can cancel your subscription at any time from your account or by contacting our Customer Service. The cancellation will take effect before your next scheduled order is shipped.

You can purchase a gift card directly on our website. Choose the amount you want, and the card will be sent to you digitally, with immediate delivery by email. It can be used throughout the website and is the perfect way to (re)discover our exceptional products.

Each gift card is valid for 12 months from the date of purchase.

Our commitments are based on respect for nature, sustainable innovation, and preserving our heritage at Domaine Baulieu.

We favor highly natural formulas, refillable and sustainable packaging, and support biodiversity. Learn more

Our products are available in refills to reduce waste.

Simply replace the refill the existing case, allowing you to continue using your product while reducing your environmental footprint.

Our LBA packaging is designed to be refillable and made from high-quality materials to ensure durability. These patented containers hold a refill infinitely recyclable aluminum.

Cardboard and aluminum packaging are fully recyclable through local recycling channels. For finished products or refills, remember to empty the contents completely before disposing of them at the appropriate recycling points or follow local sorting instructions.

If you have forgotten your password, click on "Forgot your password" on the login page. You will receive an email containing instructions on how to reset your password and access your account again.

To delete your account, contact our Customer Service at info@laboratoires-botanique-avancee.com. Your account and data will be deleted in accordance with applicable regulations.

Log in to your account and go to the "My personal information" section. There you can update your name, address, email, password, and preferences.

You can contact us by email at info@laboratoires-botanique-avancee.com or via our Contact page directly on the website.