Terms and Conditions

If any provision of the GTC is invalid, this shall not affect the validity of the other provisions of the GTC, which shall remain in force between the parties. 

The fact that the Company or the CLIENT does not exercise a right at a given time, of any of the Terms and Conditions, shall not be construed as a waiver of the right to rely on any of said terms at a later date. 

Any order placed by the CUSTOMER for a product listed in the Site’s online store implies the CUSTOMER’s prior, full, and unconditional acceptance of the these Terms and Conditions , which are available at any time on the Site. 

For all orders, the CUSTOMER must check the box “ I declare that I have read and accepted the Terms and Conditionsof of VSales " and click the " Confirm My Order and Pay " constitutes an electronic signature and will therefore full and complete acceptance of these Terms and Conditions. 

Consequently, the CLIENT acknowledges that they are fully aware that their agreement to these GTC does not require their handwritten signature. 

1.6 Proof 

Unless proven otherwise, the data recorded in the Company's computer system constitutes proof of all transactions concluded with the CUSTOMER. 

1.7 Changes to the Terms and Conditions 

The Terms and Conditions may be modified or modified at any time by the Company. The applicable Terms and Conditions will be those in effect on the Website on the date the CUSTOMER places the order. Therefore, the CUSTOMER is encouraged to review them regularly to stay informed of the most recent changes. 

Article 2 : Product Offer 

2.1 Viewing Product Specifications Product Specifications 

The Company is committed to presenting, in a clear, legible, and understandable manner, the essential characteristics of the products and the mandatory information that the CUSTOMER is required to receive under French and European law. 

These features and details are listed on the product pages on the Website. 

These fact sheets include, among other things, the product's function and a list of ingredients and the nominal content (volume or mass). 

The CUSTOMER is required to use the ordered products in accordance with any best-by date and the usage instructions indicated on the product’s packaging pproduct. 

The selection and purchase of a product is the sole responsibility of the CUSTOMER. 

The CUSTOMER acknowledges having read the information contained in the product pages before placing an order on the Site, and expressly declares that they accept it without reservation. 

Samples are offered free of charge while supplies last. They are limited to one per customer. The company reserves the right to refuse or cancel any sample order if the request is deemed excessive or abusive. 

2.2 Product Images 

The Company draws the CUSTOMER’s attention to the fact that the photographs are intended to illustrate the products as accurately as possible, but do not constitute a contractual document. They may in particular show container colors and product textures that differ slightly from reality, due in particular to the resolution of the screen the CUSTOMER is using to browse the Site. 

2.3 Product Availability 

The job pare valid only while supplies last. 

MDespite all the care taken by the Company, certain products featured on the Site may be temporarily out of stock.  

Simply adding a product to the shopping cart does not constitute confirmation of the order. In other words, the product may become unavailable between the time it is added to the shopping cart and the time the order is confirmed by the CUSTOMER. 

The Company is making every efforts to ensure that the pproducts featured on the Site are available within the estimated delivery times, and to keep its inventory reports available on the Website. In exceptional cases, if the product was not listed as unavailable at the time of the order and the product turns out to be unavailable, the Company agrees to notify notify the CUSTOMER without delay. 

The CUSTOMER will receive a refund for all amounts paid for the unavailable product(s) no later than fourteen (14) days after the order date. Any any other available product(s) from the same order will be delivered to the Customer within the agreed time frame. 

Article 3 : Orders 

3.1 Order Process Steps 

The CUSTOMER must select the product(s) of their choice by clicking on the relevant product(s) and choosing the desired quantities. Once a product is selected, it is added to the CUSTOMER’s shopping cart. The CUSTOMER may then add as many products to the shopping cart as desired, subject to the restriction that orders containing unusually large quantities may lead to the presumption that the CUSTOMER is acting as a professional, in accordance with Section 3.3 of these Terms and Conditions. 

Once the CUSTOMER has confirmed the contents of the shopping cart, an automatically populated online form will appear, summarizing the price, in accordance with Article 4 of these Terms and Conditions. 

The CLIENT may then provide all the information necessary for billing and delivery of the products, and then proceed to pay for the products using the selected payment method, following the instructions on the Site. 

3.2 Verification and Acceptance of Product Prices and Descriptions 

The CUSTOMER can review the summary of their order and its total price, including shipping costs, and correct any errors before confirming the order. 

It is their responsibility to verify the accuracy of the order and to report or correct any errors immediately. 

Any order placed implies acceptance of the prices and descriptions of the products, which the CUSTOMER has been able to review beforehand on the Website. 

Confirming an order results in its registration on the Site. 

The sale is final only after the Company has sent the CUSTOMER confirmation of the order's acceptance via email, which is sente promptly and after payment has been received by the seller the full price. 

Any order placed on the Website, approved by the CUSTOMER and confirmed by the Company, under the terms and conditions described above, constitutes the formation of a distance contract between the CUSTOMER and the Company. 

Once confirmed and accepted by the Company, under the terms described above, the order may not be canceled by the CUSTOMER, except in the exercise of the right of withdrawal in accordance with Article 7 of these Terms and Conditions. 

3.3 Order Rejection  

In accordance with Article L.121-11 of the Consumer Code, and subject to review by a judge in the event of a dispute, tany order that appearsnot not to have been placed by a consumer or a non-professional buyer acting to satisfy personal needs may be refused by the Company. 

This refers to any unusual order, and mainly any order in which the number of products (for a single order or multiple combined orders) does not correspond to normal household use but suggests that the CUSTOMER is carrying out an economic activity in connection with the products ordered. 

In that case, an email will be sent to the CUSTOMER informing them that their order, which has abnormal that are not standard. 

The Company also reserves the right to cancel any order placed by a CUSTOMER in the event of total or partial non-payment for the order or a previous order, in the event of a payment issue, in the event of fraud or attempted fraud related to the use of the Site, and in the event of a breach these Terms and Conditions. 

Article 4 : Price 

4.1 ComponentePrice shown on the Site and the price before the Order is confirmed 

The price of each product listed on the Site, expressed in Euros, is the price in effect at the time the CUSTOMER places the order and includes value-added tax (VAT) in effect on the date of the order. 

The price shown is excluding shipping costs, which are billed separately to the price. They are calculated and shown prior to confirmation the order by the CUSTOMER. 

Shipping costs are clearly stated on the Website. The amount of the shipping charges may vary depending on the product ordered, the delivery address, and the country of delivery. 

When finalizing the order, the total price confirmed by the CUSTOMER is inclusive of all taxes and includes the price of the products and delivery costs. 

IMPORTANT: For orders shipped to destinations other than metropolitan France and the European Union, the CUSTOMER is the importer of the product(s) in question. Customs duties, other local taxes, import duties, or state taxes may be applicable. These duties and fees are beyond the Company’s control and are therefore not included in the total price shown at checkout. They shall be borne by the CUSTOMER and are the CUSTOMER’s sole responsibility, both in terms of declaration and payment to local authorities and agencies. 

4.2 Price Error 

All prices are subject to obvious typographical errors. If an obvious typographical error in a price occurs, the Company will inform the CUSTOMER that the order will be billed at the price corrected for the obvious typographical error. 

The CUSTOMER will naturally have the option of accepting the order under the corrected terms or canceling the corrected order without incurring any penalty. 

4.3 Price Changes 

The Company reserves the right to modify its prices at any time. Products are invoiced based on the price in effect on the Website at the time the CUSTOMER's order is registered by the Company. 

4.4 Reserve of retention of title 

5.2 Payment Security and Fraud Prevention 

By confirming the order, the CUSTOMER warrants that they are fully authorized to use the card in question and that the card has sufficient funds to cover all costs resulting from their order. 

Accordingly, and to combat payment fraud, the Company reserves the right to request that the CUSTOMER provide any document that may demonstrate, either that the Customer is the holder of the payment method used or that the Customer has all the necessary authorizations to use the payment method in question. 

To complete the payment, the CUSTOMER must click the payment confirmation button and will be redirected to their bank for authentication according to their bank's verification procedure. 

The European PSD2 regulation has established provisions aimed at strengthening the security of electronic payments—particularly online—and providing more secure access to online banking services. Relying solely on a code received via text message to authenticate these transactions is no longer sufficient and is gradually being supplemented by a method compliant with the new regulation (for example, a smartphone app or SIM card that requires entering a secret code or verifying biometric data). These solutions are selected by banks and payment service providers and offered to their customers. For more information, the CUSTOMER is invited to contact their bank or their usual payment service provider. 

5.3 Payment Service Provider 

The Site uses the secure payment solution from the payment service provider SHOPIFY COMMERCE FRANCE (hereinafter, “ SHOPIFY ”).  

The CUSTOMER's banking and payment information is transmitted directly through SHOPIFY's banking servers and is protected by a security system. SHOPIFY uses the SSL (Secure Sockets Layer) protocol to encrypt credit card information. 

To make a payment by credit card, the Customer is automatically redirected to the payment provider's secure payment page. 

The Company does not have access to any data regarding the CUSTOMER's payment method and this data is not is stored on the Website’s servers. 

It is the CUSTOMER's responsibility to provide the necessary details for the proper delivery of their order. Therefore, in the event of an error on the part of the CUSTOMER that prevents the proper delivery of the order, the Company cannot be held responsible for any delay or inability to fulfill the delivery. 

6.2 Delivery Delivery 

If no delivery time for the Products is specified on the Site, the Company agrees to deliver them within a maximum of 30 (thirty) days from the email sent by the Company to the CUSTOMER confirming the Order. 

 
However, the companycompany uses third-party service providers (carriers, postal services, etc.) to ship the Products, the Company is entirely dependent on these third-party service providers. The delivery times indicated on the Site may therefore be affected by these service providers without the Company being liable for these delivery delays or any resulting consequences. 

If the ordered products have not been delivered by the delivery date provided by the Company prior to the confirmation the order, for any reason other than the actions of a third party (including customs inspections), the force majeure, or the CUSTOMER’s own actions, the CUSTOMER may give the Company formal notice to make the delivery within a reasonable additional period via email info@laboratoires-botanique-avancee.com. 

If delivery has not been made by this new deadline, the CUSTOMER may cancel the order, which will be considered canceled upon the Company’s receipt of the letter or email, unless delivery has taken place in the meantime. 

The Company shall reimburse the CUSTOMER for all amounts paid by the CUSTOMER within fourteen (14) days, with no compensation payable. 

6.3 Order Receipt 

The CUSTOMER must verify that the quantity of products delivered matches the order and check their apparent condition at the time of delivery, before signing the carrier’s delivery receipt. 

It is the CUSTOMER's responsibility to refuse to sign the delivery note and the product(s), if applicable. 

In this regard, the Company hereby informs the CUSTOMER that the statement “ subject to unpacking ” has no legal standing and does not establish that the damage existed at the time of delivery. 

Any apparent defect and/or discrepancy in the quantity of product(s) delivered as ordered must be clearly noted by the CUSTOMER on the delivery slip, in the presence of the carrier, and must be confirmed by the CUSTOMER to the Company within 24 hours by sending an email to the following address: info@laboratoires-botanique-avancee.com, or a message WhatsApp to this number: 06.32.79.69.60 along with supporting photos. 

Failing this, the packaging and product(s) delivered will be deemed to be free of apparent defects and the quantity of product(s) delivered will be deemed to comply with the order. 

No product may be exchanged or refunded until it has been returned and received by the Company. 

Before returning the product to the Company, the CUSTOMER must contact the Company via email at the following address: info@laboratoires-botanique-avancee.com 

Article 7 : Right of Withdrawal 

The CUSTOMER is hereby notified that, for purchases of products made on the Site, except as provided for in Article L.221-28 of the Consumer Code, the Customer has a period of fourteen (14) calendar days beginning the day after receipt all the products ordered to exercise their right of withdrawal with the Company, without having to provide a reason or pay a penalty. 

If the deadline falls on a Saturday, a Sundayhor a holiday or non-working day, it is extended until the next business day. 

To exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement or by using the form withdrawal form withdrawal form, which must be returned to the address info@laboratoires-botanique-avancee.com. 

Any product subject to the right of withdrawal must be returned to the Company no later than fourteen (14) days from the date the request for withdrawal, in its original condition, unopened. 

If the right of withdrawal is exercised, the price of the products will be refunded to the CUSTOMER on the date the product(s) are recovered or on the date on which THE CUSTOMER has provided proof of shipment of the product(s), whichever date occurs first. 

However, the return shipping costs for the product(s), including any applicable taxes and customs duties, in the event of a cancellation, shall be borne by the CUSTOMER. 

As an exception, pursuant to Article L.221-28 of the Consumer Code, the CUSTOMER is hereby informed that the right of withdrawal does not apply to goods that have been unsealed by the CUSTOMER after delivery and that cannot be returned for reasons of hygiene or health protection. 

In particular, in connection with the exercise of the right of withdrawal, the Company will unfortunately not be able to refund products that clearly show signs of been used or damaged (including, in particular, : products that are opened, damaged, incomplete, used, deteriorated, or consumed—even partially— pumps that have been activated or unscrewed, damaged or torn packaging, or tubes that have been tampered with, crushed, or used).  

The CUSTOMER may act under the conditions and in accordance with the procedures set forth in the box below: 

The consumer has two years from the date of delivery of the goods to invoke the statutory warranty of conformity in the event that a lack of conformity arises. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it first appeared. 

Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee shall apply to that digital content or digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it occurred. 

The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. 

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, at no cost and without significant inconvenience to them. 

If the item is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. 

If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods. 

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract and receive a full refund in exchange for returning the goods, if: 

1° The professional refuses to repair or replace the goods; 

2° The repair or replacement of the goods takes place after a period of thirty days; 

3° Repairing or replacing the goods causes significant inconvenience to the consumer, particularly when the consumer definitively bears the costs of returning or removing the non-compliant goods, or if they bear the costs of installing the repaired or replacement goods; 

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity. 

The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies immediate price reduction or termination of the contract. 

The consumer is then not required to request repair or replacement of the goods beforehand. 

The consumer is not entitled to cancel the sale if the lack of conformity is minor.  

Any period during which the goods are immobilized for repair or replacement suspends the warranty that remained in effect until the repaired goods were delivered. 

The above rights result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code. 

A seller who acts in bad faith to obstruct the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code). 

The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained, or a full refund upon return of the goods. 

Article 9 : Liability of the Company and Cases of Exclusion of Liability 

The products offered comply with current French and European legislation. 

The Company shall not be held liable in the event of non-compliance with the laws of the country to which the product is delivered or if the product is detained by customs. It is the CUSTOMER’s responsibility to verify with local authorities the possibilities for importing or using the products they intend to order.  

The Company shall not be held liable for any damage of any kind, whether material, moral, or physical, that may result from the CUSTOMER's use of the products in a manner that does not correspond to their intended use. 

The Company shall not be held liable in the event that its failure to perform its obligations is attributable either to the CLIENT, to an unforeseeable and insurmountable act by a third party, or to a force majeure event as defined by Article 1218 of the Civil Code and by the case law of the French courts. 

As the products offered on the Website are not intended for use by professionals, the Company shall not be held liable for any damage whatsoever resulting from the use of the product purchased by the CUSTOMER for professional purposes. 

The Company accepts no responsibility for any technical difficulties that CUSTOMERS may encounter on the Website, regardless of the cause or origin, particularly in the event of bugs, or in the event of damage caused to the CUSTOMER's computer equipment while browsing the Website. 

Article 10 : Protection of Personal Data   

The Company is responsible for processing the CUSTOMER's personal data. 

Personal data is processed in accordance with the PCompany’s Privacy Policy , available at the link : [link to the Privacy Policy] 

Any disputes arising from purchase and sale transactions entered into pursuant to these Terms and Conditions—including those concerning their validity, interpretation, performance, cancellation, termination, consequences, and effects—that cannot be resolved amicably between the Company and the CUSTOMER, shall be submitted to the competent French courts in accordance with the provisions of general law. 

In addition, any consumer residing in France or in a member state of the European Union has the right to seek assistance, free of charge, from a consumer mediator to reach an amicable resolution of a dispute with a business.  

In accordance with Articles L.616-1 and R.616-1 of the CConsumer Code, the Company is a member of the mediation services provided by the CMAP – Paris Mediation and Arbitration Center, whose website is available at the following address: https://www.cmap.fr/.  

After formulated a written in writing to the Company that was not resolved within a period of (1) month, the CUSTOMER residing in France or in a member state of the European Union may refer the matter to the Ombudsman’s office for any consumer dispute that has not been successfully resolved by filing a complaint on the page https://www.cmap.fr/nous-saisir/ or by sending a letter to the following address: 

CMAP – Paris Mediation and Arbitration Center 

39 Franklin D. Roosevelt Avenue 

75008 PARIS 

It should be noted that mediation is not mandatory but is only offered as a means of resolving disputes without resorting to legal action. 

APPENDICES